Cumberland Recreation Refund Policy
This page was last reviewed on April 9, 2024.
Please note that any withdrawal fee(s) are subject to 5% GST.
Withdrawal fee(s) will be waived if you transfer from one program to another during the same transaction.
Registered Recreation Programs
If we cancel the program, you will receive a full refund with no withdrawal fee.
If you request a refund at least seven prior to the start date of the program, you will receive a full refund less a $10 withdrawal fee.
If you request a refund fewer than seven days before the start date of the program, you will receive a full refund less a $10 withdrawal fee to account credit.
If you request a refund on the first day of the program, or less than 24 hours before the first day, and up to and including the third class/session, you will receive a pro-rated refund less a $10 withdrawal fee to account credit.
If you request a refund after the third class/session, we are unfortunately not able to offer a refund.
If we request a participant be withdrawn due to lack of program compatibility, a pro-rated refund will be issued with no withdrawal fee.
Memberships
- Memberships are non-refundable except for medical reasons with supporting documentation.
- Memberships are non-transferable.
- A one-time extension on memberships can be granted for leaves exceeding two weeks.
If a refund is approved:
- Credits to your account are processed immediately.
- Fees paid by Visa or Mastercard will either be refunded to the credit card used for payment within 5 business days or refunded via a cheque that will be mailed or available for pick-up at the Village office within two business days.
- Fees paid by debit, cash or cheque will be refunded by cheque.
For more information on Cumberland Recreation fees, please refer to the Recreation Fees Bylaw #1111
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