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Utility Rates and Charges

This page was last reviewed on December 28, 2016.

An important message about utility rates

In 2015, construction costs to replace underground water, sanitary and storm sewer services over the next 20 years was estimated at at least $10 million. It is expected that the Village will be required to increase its utility rates in order to fund these replacement costs.

Utility rates are also expected to increase to fund water treatment and sewage treatment improvements.

Keep informed about water and sewer infrastructure improvement projects.

Your Quarterly Utility Bill

Please pay your quarterly utility bill by the due date to avoid a 10% penalty. Utility bills include fees for

  • water service,
  • sewer service and
  • solid waste service.

Outstanding utility fees unpaid as of December 31 each year will be transferred to property taxes for the property.

How You Can Pay Your Utility Bill

1. Online Payments

When paying online, please allow five business days for processing by the payment deadline.

Participating financial institutions are:

  • First Credit Union
  • Royal Bank of Canada
  • Scotiabank
  • National Bank
  • Credit Unions (Please check with your credit union to confirm if it offers this service.)
  • TD Bank
  • Bank of Montreal

Please inquire with your financial institution if it does not appear on this list.

To set up as a new payee, search the word “Cumberland” then choose Village of Cumberland Utilities or Cumberland (Village of) Utilities. Your account number, an eleven digit number, is located in the top right hand corner of your utility bill. Please enter all eleven digits, not including the decimal.

2. Credit Card payments now accepted through Plastiq.com

Plastiq.com is a third party website that allows you to pay using most major credit cards for a fee.

Go to www.villageofcumberland.plastiq.com (Third party charges will apply).

Your account number is located at the top right corner of your tax notice, next to the heading “Folio No”. Your account number, an eleven digit number, is located in the top right hand corner of your utility bill. Please enter all eleven digits, not including the decimal. It is recommended that you allow at least five business days for processing to ensure your payment is received by the Village by the payment deadline.

The option to pay by credit card is not available in person at the Village Office.

3. In person at the Village Office

The Village office is located at 2673 Dunsmuir Avenue and is open Monday to Friday, 8:30 a.m. to 4:30 p.m., except holidays.

The Village accepts cash, cheque or debit. If using your debit card, your payment may be restricted by your daily limit.

When the office is closed, you may drop off a cheque through the mail slot.

The option to pay by credit card is not available in person at the Village Office.

4. By mail

Box 340, Cumberland, BC V0S 1R0

If you mail your payment to the Village, the date of payment is the date payment is received by the Village and not the date of postmark.

Utility Rates

2016 and 2017 Solid Waste Fees:

Residential unit: $23.40 per quarter
Commercial, Industrial, Institutional premises: $46.25 per quarter
Additional garbage tags: $2 per bag

2017 Water Rates:

Parcel Classification Fixed Charge Water Consumption Charge Rate
Residential: $41.00 per quarter $0.62 per cubic metre
Duplex Dwelling Unit: $41.00 per quarter $0.62 per cubic metre
Multi-Family: $34 per unit per quarter $0.61 per cubic metre
ICI: See the water rates bylaw $0.99 per cubic metre

For detailed information on water rates view the water rates bylaw.

2016 Water Rates:

Parcel Classification Fixed Charge Water Consumption Charge Rate
Residential: $37.00 per quarter $0.55 per cubic metre
Duplex Dwelling Unit: $37.00 per quarter $0.55 per cubic metre
Multi-Family: $31 per unit per quarter $0.53 per cubic metre
ICI: See the water rates bylaw $0.81 per cubic metre

2017 Sewer Rates:

For each residential unit: $91.65 per quarter

For detailed information on sewer rates see the Sanitary Sewer Rates Bylaw.

2016 Sewer Rates:

For each residential unit: $82.25 per quarter
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